Updated 30 September 2026

Cancellation policy

We aim to stay flexible for travelers, with clear rules for the reserved driver and vehicle.

1. Cancellation by the passenger

You may cancel free of charge if the service has not started. Tell us on WhatsApp or email; we will confirm the cancellation in writing.

If the driver is already at pickup or the service has started, a minimum segment or the agreed fare may be charged.

2. Time and flight changes

Rescheduling depends on availability. For airport transfers we track the flight within the waiting time stated in the quote.

Last-minute changes to full-day destinations (Vinicunca, Humantay, Sacred Valley, etc.) should be notified as early as possible.

3. Cancellation by Qhishuar Mobility Partner

If we cannot operate due to force majeure (extreme weather, road closures, a mechanical issue that cannot be fixed in time), we will notify you and offer to reschedule or not charge for the unused service.

We do not cover third-party costs (hotels, trains or tickets) you purchased on your own.